FAQs
The most important fact is that you deserve to have a keepsake of your story, of your memory. Silver Lining Memories is the company to do that and not just because we can cut fabric and sew it together, but because we care deeply about what it represents for you. Our promise, to you, is that we will go above and beyond to ensure your Silver Lining Memory is a timeless treasure much like you are.
Frequently Asked Questions
What is the process for ordering?
-Choose your Silver Lining. Currently, we have three options; Silver Lining Memories,
Silver Lining Pet Memories, and Soothing Silver Linings.
-Then you go on to choose your Silver Linings Extras, which are unique add-ons that personalize your Silver Lining even more.
-After placing your order schedule your Memory Maker Session where you will have direct contact with us. During these sessions, we will talk about your story and together, create the best Silver Lining Memory possible.
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Who pays for shipping?
Because the weight of clothing varies so much it is nearly impossible for us to cover the cost of shipping your clothing to our workshop. The return postage is included in your order. You can see the exact amount under shipping info or in the shipping section of each Silver Lining.
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What is the best way to send my clothing?
In order to make your Silver Lining Memory, we will need some of your precious clothing. Even the ones with a stain, paint, and holes. You know, the ones that your memories are connected to. Currently, we are suggesting that our customers use USPS Priority mail because it automatically comes with tracking and $50 worth of insurance. We have arranged with our local post office to hand-deliver all packages directly to us.
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I live close by, may I drop off my clothing and pick up my order?
Yes, you most certainly may! All that we ask is that you don't just show up. We would prefer to schedule a drop-off to be sure we can give you the attention you deserve. So be sure to reach out to us via social media, our contact page, or by email (slmememories3@gmail.com).
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Is there clothing that you won't accept?
Yes! Please do not send us underwear, bras, "nighties" or swimsuits. We also will not be able to use your furs, leather items., winter coats, or thick/heavy sweaters.
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What do you do with my clothing?
Once our mail carrier places your package in our hands we immediately check in your items. Everything gets laid out, compared to the notes from your Memory Maker session, and pictures are taken. The images are then placed in a numbered digital folder and your clothing is stored in an acid-free case with the corresponding number. We then send you a confirmation of receipt email that includes the pictures..
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What do you do with leftover clothing or fabric?
We try to use everything you send us but once in a while there is a little leftover or you might change your mind and not want something used in your Silver Lining. In that case, we will mail back to you, along with your Silver Lining Memory, up to 4lbs of clothing or scrapes at no added charge. Anything over 4lbs will cost an additional $5.00.
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Want to meet our team? About Us
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If you have any other questions please contact us.
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Ready to start creating your Silver Lining Memory?
COMING SOON! Silver Lining Ornaments
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